Privacy Policy

This policy describes the processing of personal data carried out by SIMplicidad in relation to online top-ups, eSIM and mobile plans offered to ESP and Chilean customers. The entity acts as the data controller for information provided through forms, calls and email communications. The processing is based on fulfilling the services requested by the user, the legitimate interest in improving the experience, and, where applicable, the consent expressly granted. The scope includes contact identification, transaction information, technical compatibility with eSIM, communication preferences and basic site usage metrics.

The main purposes include top-up management, provision of support, billing, fraud prevention, security maintenance and sending informational communications about related products. In the case of newsletters and campaigns, the user can adjust preferences via links included in each message. Payment data is processed through specialized gateways, which apply encryption and risk controls. SIMplicidad keeps records of operations for accounting and service verification purposes, with retention periods in accordance with applicable regulations and administrative responsibilities.

Regarding third parties, providers are used that deliver infrastructure, performance-oriented analytics, distribution of communications and technical support. These providers act in accordance with documented instructions and confidentiality clauses, with measures designed to protect information. International transfers are managed through recognized mechanisms, such as standard contractual clauses and practices aligned with data protection requirements. The organization periodically reviews the adequacy of its measures and updates agreements when new tools or functionalities are introduced.

The user has rights of access, rectification, deletion, restriction, data portability and objection, as applicable. To exercise them, you can submit a request viaContactor to the email address indicated on the site, providing sufficient information to verify identity. It is also possible to file a complaint with competent data protection authorities. The response to requests is handled diligently and with traceability, keeping a record of actions related to each case.

The site may use cookies and similar technologies for functionality, preferences, and performance measurement. The consent banner allows you to accept or reject available categories. At any time the user can review the settings and obtain more details on this same page. Certain reload features or user dashboards depend on technical components whose behavior requires limited local storage to maintain sessions and remember preferences.

Security is addressed through encryption in transit, access controls, environment segmentation and development practices aimed at reducing risks. Personnel with access to information receive periodic training and operate under confidentiality guidelines. The organization promotes internal reviews and tests to help detect incidents and apply corrective measures. In the event of an incident affecting personal data, response procedures are followed, with communication to data subjects and authorities when required by applicable law.

This policy may be updated to reflect changes in service, new compatible purposes or regulatory adjustments. The current version is shown on this page with the revision date. For general questions, the channel ofContactContinued use of the services implies careful reading of the conditions indicated here and an understanding of the control mechanisms made available to users.